Elevated error rate and loading issues

Incident Report for Robin

Resolved

This incident has been resolved.
Posted Aug 27, 2025 - 12:01 EDT

Update

We have mitigated the high traffic and applications are working as expected again. We will continue to monitor closely.
Posted Aug 27, 2025 - 10:48 EDT

Update

We are experiencing extremely high traffic load and are continuing to implement additional measures to address it.
Posted Aug 27, 2025 - 08:47 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 27, 2025 - 05:57 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 27, 2025 - 05:29 EDT

Investigating

We're investigating elevated error rates and loading issues across the platform.
Posted Aug 27, 2025 - 05:25 EDT
This incident affected: Platform (API) and Dashboard, Mobile, Add-in.