Robin Status
All Systems Operational

About This Site

This is Robin's system status page, where you can get updates on how well everything's working right now. If there are interruptions (both planned or unplanned) we will post a note here as soon as we can. The list below also includes the key third party services we work closely with (e.g. Google, AWS), so you can quickly see where the problem might be.

If you're experiencing a problem with Robin, you can always get help by emailing the friendly folks at support@robinpowered.com and we'll get back to you as soon as we can.

Dashboard   ? Operational
90 days ago
99.98 % uptime
Today
API   ? Operational
90 days ago
99.95 % uptime
Today
Room Displays   Operational
90 days ago
100.0 % uptime
Today
Info Site   ? Operational
Calendar Syncing Operational
90 days ago
100.0 % uptime
Today
Syncing Service   ? Operational
90 days ago
100.0 % uptime
Today
Google Apps Calendar   ? Operational
Analytics   ? Operational
Image Uploads   ? Operational
Notifications Operational
Email Notifications   ? Operational
Infrastructure Operational
90 days ago
99.91 % uptime
Today
AWS US East   ? Operational
90 days ago
100.0 % uptime
Today
AWS US West   ? Operational
90 days ago
100.0 % uptime
Today
DNS   ? Operational
90 days ago
99.74 % uptime
Today
Billing   ? Operational
Support Operational
90 days ago
100.0 % uptime
Today
Helpdesk   ? Operational
90 days ago
100.0 % uptime
Today
Live Chat   ? Operational
90 days ago
100.0 % uptime
Today
Bots Operational
90 days ago
100.0 % uptime
Today
Slackbot   Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2018

No incidents reported today.

Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018
Completed - The scheduled maintenance has been completed.
Aug 18, 11:15 EDT
Verifying - The maintenance tasks have completed without disruption to the service. We are now verifying and monitoring the results.
Aug 18, 10:46 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 08:00 EDT
Scheduled - There will be scheduled maintenance this Saturday morning from 8:00am EDT (12:00 UTC) to 12:00pm EDT (16:00 UTC) to make upgrades to our database and backend infrastructure. During this period we expect that the service may be intermittently unavailable.

This maintenance is a follow-up to last weekend's maintenance which could not be completed at the time due to issues with our cloud provider's upgrade tooling.
Aug 15, 17:42 EDT
Aug 17, 2018

No incidents reported.

Aug 16, 2018

No incidents reported.

Aug 15, 2018

No incidents reported.

Aug 14, 2018
Resolved - We're marking the issue as resolved after monitoring the service for the last hour.

In summary, there were two periods of about 15-20 minutes of outage, caused by our database becoming unhealthy and not failing over at an acceptable speed to a backup. This, in turn, delayed our syncing queue, adding additional load to the system when the database came back online.

We're working with our cloud provider to address the failover issue and hope to make additional upgrades to our hardware during the next maintenance period to avoid similar outages in the future.
Aug 14, 15:43 EDT
Update - To keep the service stable while we continue investigating the issues from today, we've throttled calendar syncing. This may result in remote calendar changes taking longer than usual to appear in Robin.
Aug 14, 13:04 EDT
Update - Things are once again stable, though we continue to monitor closely. The outage seemed to stem from some odd behavior we're observing in our primary database and we're looking into the issue with our cloud provider, AWS.
Aug 14, 12:44 EDT
Update - We are continuing to monitor for any further issues.
Aug 14, 12:31 EDT
Update - Seeing elevated latency again. We're addressing the issue.
Aug 14, 12:25 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 14, 10:54 EDT
Identified - We've noticed elevated latency in the API causing longer page load times. We're adding additional resources to help fix the issue.
Aug 14, 10:51 EDT
Aug 13, 2018

No incidents reported.

Aug 12, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 20:21 EDT
Update - Maintenance is being extended to allow the upgrade tasks to complete. There have been no service disruptions, however as maintenance finishes we expect that there may be a few moments of downtime.
Aug 11, 10:51 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 08:00 EDT
Scheduled - There will be scheduled maintenance this Saturday morning from 8:00am EDT (12:00 UTC) to 11:00am EDT (15:00 UTC) to make upgrades to our database and backend infrastructure. During this period we expect that the service will be intermittently unavailable.
Aug 8, 14:16 EDT
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018
Resolved - We've had a few reports over the last hour of users having trouble logging in to the web dashboard. We quickly discovered and fixed an issue with a small amount of our application servers failing to handle the login requests.
Aug 7, 11:38 EDT