Outlook & Google add-in unavailable

Incident Report for Robin

Postmortem

A configuration change did not properly propagate through a CDN used by Robin to deliver some api traffic used by the Outlook and Google add-in. In order to fully restore access to the api endpoint, Robin changed the routing of our traffic to avoid the problematic configuration.

Posted Sep 13, 2021 - 14:00 EDT

Resolved

This incident has been resolved.

Posted Sep 13, 2021 - 11:17 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 13, 2021 - 07:51 EDT

Identified

The issue has been identified.

Posted Sep 11, 2021 - 07:37 EDT

This incident affected: Add-in.