Degraded performance and latency

Incident Report for Robin

Resolved

After monitoring carefully over the last couple of hours we're marking the incident as resolved.

Posted Jul 23, 2018 - 12:25 EDT

Monitoring

The service continues to be stable. We're continuing to monitor things as the calendar syncing backlog gets fully caught up.

Posted Jul 23, 2018 - 10:48 EDT

Identified

The latency appears to be have caused by a sudden slowdown on our primary database, causing a connection spike. We've added additional capacity to bring stability to the service as we continue to investigate. All services should currently be operational.

Posted Jul 23, 2018 - 10:19 EDT

Investigating

We're investigating some elevated latency with the API and loading the web dashboard this morning.

Posted Jul 23, 2018 - 09:48 EDT

This incident affected: Platform (API) and Dashboard.