System Status
All Systems Operational

About This Site

This is Robin's status page, where you can get updates on how our systems are doing. If there are interruptions (both planned or unplanned) we will post a note here. The list below includes all of the key third party services we use (e.g. Google Apps), so you can quickly see where the problem might be.

If you're experiencing a problem with Robin, you can always get help by emailing the friendly folks at support@robinpowered.com and we'll get back to you as soon as we can.

Dashboard ? Operational
API ? Operational
Room Displays Operational
Calendar Syncing Operational
Syncing Service ? Operational
Google Apps Calendar ? Operational
Analytics ? Operational
Image Uploads ? Operational
Notifications Operational
Email Notifications ? Operational
Push Notifications ? Operational
Infrastructure Operational
AWS US East ? Operational
AWS US West ? Operational
DNS ? Operational
Billing ? Operational
Support Operational
Helpdesk ? Operational
Live Chat ? Operational
Bots Operational
Slackbot Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 17, 2017

No incidents reported today.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017

No incidents reported.

Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.

Jan 7, 2017

No incidents reported.

Jan 6, 2017

No incidents reported.

Jan 5, 2017
Postmortem - Read details
Jan 6, 16:02 EST
Resolved - The issue should now be resolved. Tablets should restore themselves automatically. If a tablet fails to reconnect on its own please contact support@robinpowered.com.

A post mortem will be posted tomorrow (January 6th).
Jan 5, 23:52 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 22:09 EST
Update - The issue has been identified as an erroneous 301 redirect that caused clients, such as the tablets, to use wrong endpoints for the API. We're implementing various strategies and updates to mitigate the effects of this and restore proper API access to these clients.
Jan 5, 21:02 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 5, 19:41 EST
Update - We're continuing to investigate the outage. We've identified that about 60% of tablets may be experience intermittent issues where it might appear that the tablet is offline or unpaired.
Jan 5, 18:53 EST
Investigating - We're investing reports of room displays being unable to connect to Robin and sync their events.
Jan 5, 17:32 EST
Jan 4, 2017

No incidents reported.

Jan 3, 2017

No incidents reported.